Returns, Exchanges & Refunds
If for any reason you do not want a product and would like a refund, please contact us at enquiries@XXX to obtain an authorisation number and details on where to return your product.
All products need to be returned to us within 28 days of you receiving it. Please ensure that the product is in the original packaging, unused and undamaged. We reserve the right to refuse a refund or exchange used or damaged products, products not in the original packaging and/or damaged packaging or products not returned in a saleable condition.
The following products are not able to be returned unless they are damaged or faulty:
- Perishable items (e.g. food)
- Personalised products
- Made to measure products
- Made to order products
- Products that have been sealed for health and hygiene reasons that have been unsealed after delivery
If your product is faulty or damaged, please contact our customer services team by emailing us at enquiries@XXXX. We may offer an exchange or refund as appropriate, however in the instance of a refund we will refund you for the cost of the product, the delivery charge (if applicable) and the cost incurred by you for returning the product.
If you have changed your mind, we will refund you the cost of the product, however the cost of returning the product will be your responsibility.
If you would like to exchange your product, please contact our customer services team by emailing us at enquiries@XXX to discuss the exchange, obtain an authorisation number and details on where to return your product.
Please make sure in all instances that you get a proof of postage receipt when you are returning the product.
Some products may need to be returned directly to our suppliers or in some instances collection will be arranged.
Once the product has been received back from you, we will start processing your refund and email you when the processing has been completed. The refund will be paid onto the credit/debit card that you paid it from and may take up to 14 days for it to appear in your account.